How to Order

As a customer of Albion Armorers and/or Film Swords LLC, you certify that you are under no restrictions of law that may prohibit or restrict your possession of edged weapons. You agree to indemnify and hold harmless either the company, its owners, investors, board members, and staff against any and all claims, demands, actions, or proceedings, resulting in injury, death or damages, losses, and/or liabilities, costs and expenses, including attorney fees, relating to or arising out of any claim asserted by you against the aforementioned companies. You certify that you are under no restrictions of law that may prohibit or restrict your possession of edged weapons.

You can place your order by e-mail, call our tollfree line 1-888-806-4356 (HELM), or mail our printable Order Form to:

Albion Armorers
421 Second Street
PO Box 66
New Glarus, WI 53574

(For UPS - leave off PO Box information)

We accept MasterCard, Visa, American Express, Discover, personal and company checks, money order, or wire transfer.

For e-mail orders, please send two separate e-mails as such:

*First mail stating what you're ordering,
*The first half of your credit card number,
*The billing address and phone number for that card,
*The name that appears on the card.

*The second mail should have the shipping address for the product, if that address is different from the billing address for the card,
*The second half of your credit card number,
*The credit card expiration.

For US mail orders, please include the following:

*Your name, address, phone, and e-mail address (Please note if shipping address is different than the billing address.)
*The item number and description, and any information stated as required (measurements, stylings, etc.)
*For credit card charges, provide credit card number and expiration date, name under which credit is issued, and billing address.
*For checks, please write your phone number on the front of the check, and provide your home address if it is not imprinted on the face of the check.

** We will charge a $25 returned check fee if any check does not clear the bank, as that is what our bank will charge us. We do not make money off of this fee.

Shipping

You will receive a shipping time estimate when you place your order. If you require an order before its estimated shipping date, please talk to your Customer Service Rep to see if an earlier timeline is possible. There is a standard $20 rush charge, but the charge may increase if overtime is required by Production to fill the time requirement.

We use UPS as our standard domestic transport. For international shipments we use Parcel Post (USPS). Other options, such as rush shipping, are available for an additional charge. If you would like to request a cost quote, drop us an e-mail or give us a call at 1-888-806-HELM, with your postal code, and we can tell you how much your shipping cost will be.

The Albion Return Policy

If you are unhappy with your purchase, return the item in its original condition within 30 days of receipt. We will initiate a refund check for the purchase price, minus a 15% redemption fee, which covers bank and merchant fees, and staffing for Customer Service, Accounting, Shipping and Inventory. If an item is defective in any way, please return it for repair or replacement. Please understand that we are a small business, and cash flow is obviously essential.

We do not agree with most businesses these days, which all require that any refund is in store credit, and we do not wish to go that route. However, we do ask for patience in the return of your money. We will initiate your refund as quickly as possible, but please note that any refund exceeding $1,000 may take up to 60 days to process. Refunds under $1,000 may take up to 30 days. Deposits, executed payment plans and custom orders are non-refundable. Upon cancellation of an order, the funds will be issued to you as store credit.

If you have any questions on our return policy, or anything else, please feel free to drop us an e-mail or give us a call at 1-888-806-HELM.