a customer of Albion Armorers and/or Film Swords LLC, you certify
that you are under no restrictions of law that may prohibit
or restrict your possession of edged weapons. You agree to indemnify
and hold harmless either the company, its owners, investors,
board members, and staff against any and all claims, demands,
actions, or proceedings, resulting in injury, death or damages,
losses, and/or liabilities, costs and expenses, including attorney
fees, relating to or arising out of any claim asserted by you
against the aforementioned companies. You certify that you are
under no restrictions of law that may prohibit or restrict your
possession of edged weapons.
can place your order by e-mail,
call our tollfree line 1-888-806-4356 (HELM), or mail our printable
Order Form to:
421 Second Street
PO Box 66
New Glarus, WI 53574
UPS - leave off PO Box information)
accept MasterCard, Visa, American Express, Discover, personal
and company checks, money order, or wire transfer.
e-mail orders, please send two separate e-mails as such:
mail stating what you're ordering,
*The first half of your credit card number,
*The billing address and phone number for that card,
*The name that appears on the card.
second mail should have the shipping address for the product,
if that address is different from the billing address for the
*The second half of your credit card number,
*The credit card expiration.
US mail orders, please include the following:
name, address, phone, and e-mail address (Please note if shipping
address is different than the billing address.)
*The item number and description, and any information stated
as required (measurements, stylings, etc.)
*For credit card charges, provide credit card number and expiration
date, name under which credit is issued, and billing address.
*For checks, please write your phone number on the front of
the check, and provide your home address if it is not imprinted
on the face of the check.
We will charge a $25 returned check fee if any check does not
clear the bank, as that is what our bank will charge us. We
do not make money off of this fee.
will receive a shipping time estimate when you place your order.
If you require an order before its estimated shipping date,
please talk to your Customer Service Rep to see if an earlier
timeline is possible. There is a standard $20 rush charge, but
the charge may increase if overtime is required by Production
to fill the time requirement.
use UPS as our standard domestic transport. For international
shipments we use Parcel Post (USPS). Other options, such as
rush shipping, are available for an additional charge. If you
would like to request a cost quote, drop us an e-mail
or give us a call at 1-888-806-HELM, with your postal code,
and we can tell you how much your shipping cost will be.
Albion Return Policy
you are unhappy with your purchase, return the item in its original
condition within 30 days of receipt. We will initiate a refund
check for the purchase price, minus a 15% redemption fee, which
covers bank and merchant fees, and staffing for Customer Service,
Accounting, Shipping and Inventory. If an item is defective
in any way, please return it for repair or replacement. Please
understand that we are a small business, and cash flow is obviously
do not agree with most businesses these days, which all require
that any refund is in store credit, and we do not wish to go
that route. However, we do ask for patience in the return of
your money. We will initiate your refund as quickly as possible,
but please note that any refund exceeding $1,000 may take up
to 60 days to process. Refunds under $1,000 may take up to 30
days. Deposits, executed payment plans and custom orders are
non-refundable. Upon cancellation of an order, the funds will
be issued to you as store credit.
you have any questions on our return policy, or anything else,
please feel free to drop us an e-mail
or give us a call at 1-888-806-HELM.